HCL Technologies Walk-in Interview
Qualification: Any Graduate
Experience : 00-02+years
Role: MIS and WFM Analyst
Job Location: Sholinganallur,Tamil Nadu
No. Openings: 01
Time and Venue:
10th August , 9.30 AM – 2.30 PM
HCL Technologies, Elcot Sez, Cafe 1, SDB 3, Sholinganallur, Chennai, Tamil Nadu 600119.
Contact – Jefferson G (HR)
Job description:
Able to work independently and efficiently to meet defined SLA.
Responsible for meeting productivity matrices and quality standards as per defined quality norms.
Training & Self Development.
Should be a Team Player.
Strong Knowledge of WFM Processes and formulas.
Exposure to IEX will be an added advantage.
Analytical bent of mind.
Preparing and Analyzing agent schedules to meet service level requirements.
Creating and Maintaining shift profiles and scheduling rules.
Performing adhoc activity as needed to support business requirements.
Provide end to end analysis to Clients on their SL / Productivity / Adherence.
Provide daily/intra-day performance reports to leadership.
Minimum Requirements:
Bachelor’s degree.
Years of relevant experience.
Should be flexible to work in US shift.
Strong working experience on MS Excel
Good presentation, communication, and analytical skills
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